Refund & Return Policy – Shumangal Beads

At Shumangal Beads, we are committed to providing authentic, high-quality Rudraksha and spiritual products. Our refund and return policy ensures transparency, fairness, and customer satisfaction while upholding the sacred significance of Rudraksha beads.

General Refund & Return Conditions

✅ Refund Eligibility: Items can be returned within 7 days of purchase, provided they are in their original, unused condition and have not been energized, damaged, altered, or manipulated in any way.

🔍 Inspection & Processing: All refunds undergo a thorough inspection and may take up to 1 months to process.

🔄 Authenticity Assurance: If a Rudraksha is found to be inauthentic by a verified third-party lab, we offer a lifetime buyback guarantee. However, customers must bear the cost of verification.

🛠 Custom & Personalized Products: Custom-made items (e.g., Rudraksha in silver capping, or pendants) cannot be returned or refunded. 

Specific Return & Replacement Policy

📦 Damaged Items in Transit:

• If your item arrives damaged due to shipping, you must report it within 24 hours of delivery by sending photos to shumangalbeads@gmail.com.
  

📅 Return Review Period: Return requests will be reviewed within 15 days of purchase. Exceptions may be made on a case-by-case basis.

Refund Conditions & Processing Time

💰 Authenticity Refund: If a third-party lab confirms the inauthenticity of a Rudraksha, you are eligible for a 100% refund (lab fees borne by the customer).

📦 Lost Shipments: If an item is lost during transit, we offer a full refund or replacement—except in cases of natural disasters or unforeseeable circumstances.

📝 Refund Processing Time: Refunds are processed within 7-9 working days upon receiving and verifying the returned product.

📜 Return Documentation Required: To process a return, customers must send the product along with:

• Original Product Certificate

• Invoice (original or copy)

• Packaging & documentation

• Lab certificates (if applicable)

📦 Return Shipping:

• Customers must cover return shipping costs, unless otherwise specified.
  

• If customers choose to send the parcel independently, they assume full responsibility for any loss or damage during transit.

Custom Duty & Taxation

📉 Custom Declarations: We declare parcels at a minimum value to reduce the chances of customs duties. However, any applicable customs duties must be paid by the recipient.

📑 Custom Clearance Assistance: If contacted by customs, email us at shumangalbeads@gmail.com, and we will provide the necessary documents and guidance to help clear the shipment.

How to Initiate a Return or Refund?

1️⃣ Contact Us First: Before initiating a return, email us at shumangalbeads@gmail.com with details of your request and supporting images (if applicable).

2️⃣ Await Confirmation: Our team will review your request and provide instructions for the return process.

3️⃣ Send the Product Securely: Use a reliable courier service with tracking and share the tracking number with us.

4️⃣ Processing & Refund: Once we receive and verify the product, the refund will be processed within 7-9 working days.

📍 Return Address:
Shumangal Beads
A 21/25 Near main gate St. Jhons Marhauli, Varanasi - 221108. Contact number: 9695635577

Frequently Asked Questions (FAQs)

1. When does the 7-day return period start?
The return period starts from the date of delivery, as recorded by our courier service.

2. Can I return specific items from a multiple-item order?
Yes, you may request a refund for only the specific items you wish to return.

3. What if I lose the lab certificate or original packaging?
For a 100% refund, we require the original product certificate, invoice, and packaging. If any of these are missing, you may still be eligible for a partial refund.

4. Can I return a Rudraksha that has been customized into a pendant or bracelet?
No, customized jewelry cannot be returned. 

100% Lifetime Moneyback Authenticity Guarantee 

At Shumangal Beads, we are committed to provide authentic Rudraksha beads, backed by our 100% Lifetime Money Back Guarantee on Authenticity. 

We stand behind the authenticity of every Rudraksha we sell. If you get your Rudraksha tested anywhere in the world and its found to be inauthentic, we will refund your purchase price in full. 

Disclaimer

Rudraksha beads are a matter of faith and belief. Our policies are based on scriptures, published research, and individual experiences. While we guarantee the authenticity and quality of our products, their spiritual effects vary for each individual.

For any concerns, feel free to reach out to us. We are here to assist you!

📧 Contact Us: shumangalbeads@gmail.com

To initiate an exchange, please contact us at: Phone: 9695635577
Email: shumangalbeads@gmail.com